Ahdah, Rizqiyah (2015) PENGARUH IDENTITAS MEREK, KOMITMEN MEREK, KECINTAAN MEREK DAN CITRA MEREK TERHADAP KOMUNIKASI MULUT KE MULUT PRODUK PERAWATAN KULIT NATASHA SKIN CARE DI SURABAYA. Undergraduate thesis, STIE Perbanas Surabaya.
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Abstract
The purpose of this study is to test the effect of brand identity, brand commitment, brand love and brand image on word of mouth communication in Natasha Skin Care Surabaya. The model and hypotheses are tested with a sample of 120 consumers. Data were analysed through confirmatory factor analysis dan structural equation modelling. The results find that brand image and brand love have positive significant influence to brand commitment, and between brand image has positive significant influence to word of mouth communication. Keywords : Brand identity, Brand commitment, Brand love, Brand Image, Word of Mouth
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT > 658.81 - SALES MANAGEMENT |
| Divisions: | Bachelor of Management |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 11 Nov 2016 08:42 |
| Last Modified: | 11 Nov 2016 08:42 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/431 |
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