Lestariyaningsih, Dewi (2018) Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien di Klinik Nurdin Medical Centre Kabupaten Bogor. Masters thesis, STIE Perbanas Surabaya.
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Abstract
This study aims to determine the relationship of independent variables (Reliability, Responsiveness, Assurance, Empathy and Physical Evidence) to dependent variable (Patient Satisfaction). The method used in this study is questionnaires distributed directly to respondents. The sampling technique is Convenience sampling as sample is sampling based on availability and ease of getting it.. The present study uses 85 outpatient respondents. The findings indicate that: reliability partially had a significant effect on patient satisfaction, responsiveness partially had no significant effect on patient satisfaction, assurance partially had insignificant effect on patient satisfaction, empathy partially had no significant effect on Patient Satisfaction, Physical Evidence partially had a significant effect on Patient Satisfaction. Reliability Variables, Responsiveness, Assurance, Empathy, Physical Evidence simultaneously had a significant effect on Patient Satisfaction at Nurdin Medical Center Clinic in Bogor Regency. Keywords: Service Quality, Patient Satisfaction
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT > 658.562 - QUALITY CONTROL |
| Divisions: | Magister of Management |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 07 Feb 2021 23:27 |
| Last Modified: | 22 Sep 2022 05:28 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/3653 |
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