Aprianti, Saqira Kaila (2026) Analisis Kinerja Website Madepkulon Sebagai Learning Management System (Lms) Menggunakan It Balanced Scorecard Di Universitas Hayam Wuruk Perbanas. Undergraduate thesis, Universitas Hayam Wuruk Perbanas.
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Abstract
This study aims to analyze the performance of the MadepKulon Learning Management System (LMS) as an online learning system used to support academic activities. The performance analysis is conducted using the IT Balanced Scorecard (IT-BSC) method, which consists of four main perspectives: User orientation, Corporate Contribution, Operational excellence, and Future orientation. The MadepKulon LMS is a web-based system utilized to support learning activities, course management, and interaction between lecturers and students. This research employs a quantitative descriptive approach with a survey method by distributing questionnaires to 103 respondents who are users of the MadepKulon LMS. The collected data are analyzed using SPSS through validity testing, reliability testing, and the calculation of performance percentages for each IT-BSC perspective. In addition, a gap analysis is conducted to compare the actual performance with the institutional performance targets. The results show that the performance percentages for the User orientation perspective are 74.2%, Corporate Contribution 79.6%, Operational excellence 77.0%, and Future orientation 75.6%. None of the perspectives have achieved the institutional target of 90–95%, indicating the existence of performance gaps. This study is expected to provide an overview of the performance condition of the MadepKulon LMS and serve as an evaluation and recommendation for system managers to improve service quality and system development in the future.. Keywords: IT Balanced Scorecard , Learning Management System, Performance Evaluation, MadepKulon LMS, Information System
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT > 658.403 8 - MANAGEMENT INFORMATION SYSTEM |
| Divisions: | Bachelor of Information Systems |
| Depositing User: | SAQIRA KAILATYAH APRIANTI |
| Date Deposited: | 14 Apr 2026 03:22 |
| Last Modified: | 14 Apr 2026 03:22 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/14245 |
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