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PENGARUH EXPERIENTIAL MARKETING, EMOTIONAL BRANDING, BRAND TRUST TERHADAP BRAND LOYALTY PENGGUNA MOBIL TOYOTA KIJANG INNOVA DI SURABAYA

SANTOSO, PENDI (2014) PENGARUH EXPERIENTIAL MARKETING, EMOTIONAL BRANDING, BRAND TRUST TERHADAP BRAND LOYALTY PENGGUNA MOBIL TOYOTA KIJANG INNOVA DI SURABAYA. Undergraduate thesis, STIE PERBANAS.

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Abstract

This study examines the influence of experiential marketing, emotional branding, brand trust towards brand loyalty of Toyota Kijang Innova users in Surabaya. Experiential marketing variable explains about the consumers’ experiences on Toyota Kijang Innova, emotional branding describes about a touch of emotion towards a brand that makes differences. Brand trust explain about the trust on the brand of Toyota Kijang Innova users. Brand loyalty describes about the loyalty of the brand of Toyota Kijang Innova users. The data of this study is primer data using a judgment sampling. The respondents of this study are the users of Toyota Kijang Innova, measured with likert scale rated from 1-5 and is tested using SPSS program. This research finds that experiential marketing have no significant effect to brand loyalty, while emotional branding and brand trust has significant effect to brand loyalty for the user of Toyota Kijang Innova. Keywords :Experiential Marketing, Emotional Branding, Brand Trust, and Brand Loyalty

Item Type: Thesis (Undergraduate)
Subjects: 600 - TECHNOLOGY > 658 - GENERAL MANAGEMENT > 658.8 - MANAGEMENT OF MARKETING
Divisions: Bachelor of Management
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 09 Mar 2017 04:26
Last Modified: 09 Mar 2017 04:26
URI: http://eprints.perbanas.ac.id/id/eprint/607

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