Pengaruh Harapan Terhadap Kinerja Pada Niat Nasabah Menggunakan Internet Banking Dengan Moderasi Gender di BNI Surabaya

Aufar, Almas Farhan (2017) Pengaruh Harapan Terhadap Kinerja Pada Niat Nasabah Menggunakan Internet Banking Dengan Moderasi Gender di BNI Surabaya. Undergraduate thesis, STIE Perbanas Surabaya.

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Abstract

This research aims to analyze the Effect of Performance Expectancy Against Intention Using internet banking BNI Surabaya. This research method using quantitative research data method by using questionnaires distributed to 100 respondents BNI customers in the city of Surabaya. Samples taken in this study are BNI customers in Surabaya City who have met the criteria of researchers, among others, at least 19 years old and have been using internet banking for 3 times in less than 5 months. The data used in this study is primary data and collect data using questionnaires with purposive sampling method. Analysis technique in this research using analysis of Moderate Regression Analysis (MRA) through program of IBM SPSS STATISTIC 21. Based on the hypothesis that has been made in this study gives the result that the Hope on Performance has a significant effect on the Intention of Using internet banking BNI Surabaya whereas if the Expectations on Performance of Intention Using internet banking BNI Surabaya with Gender Moderation does not affect the Intention Using internet banking BNI Surabaya Keywords : Performance Expectations, Intention to Use Internet Banking BNI Surabaya.

Item Type: Thesis (Undergraduate)
Subjects: 300 - SOCIAL SCIENCE > 332.12 - BANKS & BANKING
Divisions: Bachelor of Management
Depositing User: Perpustakaan STIE Perbanas Surabaya
Date Deposited: 10 Jan 2020 04:37
Last Modified: 10 Jan 2020 04:37
URI: http://eprints.perbanas.ac.id/id/eprint/5974

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