Mubarrok, Ahmad Qoni’ Rizqi (2015) Respon Wajib Pajak Kendaraan Bermotor Mengenai Pelayanan Di Kantor Bersama Samsat Ketintang Surabaya Selatan. Diploma thesis, STIE Perbanas Surabaya.
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Abstract
Bersama Samsat Ketintang South Surabaya which serve the administration of vehicle ownership. Good or bad public service in Kantor BersamaSamsat Ketintang South Surabaya may affect the motor vehicle taxpayer awareness to fulfill the administrative obligations on the ownership of a motor vehicle. Good service can encourage taxpayers to fulfill the administrative obligations on the ownership of a motor vehicle. Conversely, a poor service can make taxpayers feel less comfortable and no encouragement to carry out the administrative obligations of vehicle ownership. To find out whether good or bad of a service can be seen from the response or feedback from the community which are served. The purpose of this thesis was to evaluate the response of the motor vehicle taxpayers regarding the services provided by Kantor Bersama Samsat Ketintang South Surabaya. Data collection methods used in this study is observation, documentation, questionnaires, and literature. From the results it can be concluded that the average taxpayer who were respondents who had been carrying out administration in at Kantor Bersama Samsat Ketintang South Surabaya give the good assessment to the services provided by the officer. Keywords: Response, Motor Vehicle Taxpayer, Service
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 657 - ACCOUNTING > 657.028 - ACCOUNTING INFORMATION SYSTEMS |
| Divisions: | Accounting Diploma > Practice Working Report |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 24 Oct 2019 03:40 |
| Last Modified: | 24 Oct 2019 03:40 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/5208 |
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