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PENGARUH TOTAL QUALITY MANAGEMENT (TQM) DAN LEAN SIX SIGMA (LSS)TERHADAP BUDAYA KUALITAS DAN KINERJA KEUANGAN PERUSAHAAN MANUFAKTUR DI KAWASAN RUNGKUT INDUSTRI SURABAYA (SIER)

IKHSANI, ABDULLAH MAFTUH AL (2017) PENGARUH TOTAL QUALITY MANAGEMENT (TQM) DAN LEAN SIX SIGMA (LSS)TERHADAP BUDAYA KUALITAS DAN KINERJA KEUANGAN PERUSAHAAN MANUFAKTUR DI KAWASAN RUNGKUT INDUSTRI SURABAYA (SIER). Undergraduate thesis, STIE PERBANAS SURABAYA.

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Abstract

This study aims to determine the effect of Total Quality Management (TQM) and Lean Six Sigma (LSS) of the Cultural Quality and Financial Performance. The variables are Quality Commitment, Employee Involvement, Customer Focus, Based Fact Management , Control and Monitoring Process, Orientation Continuous improvement, Effectiveness of Incentives Quality, Performance Product Design, Quality Management process, a culture of quality and financial performance. This research is a quantitative study with a sample of 60 manufacturing companies located in the region Surabaya Rungkut Industry. Sample determined by random sampling method. The method of analysis is done by using multiple linear regression analysis. Based on these results, we can conclude that the employee involvement variables that significantly influence Quality Culture. variable commitment to quality, customer focus, a fact-based Management, Quality Incentive Effectiveness and Orientation Continuous improvement is a significant effect on financial performance. Key words : Total Quality Management (TQM), Lean Six Sigma (LSS), Quality Culture, and Financial Performance

Item Type: Thesis (Undergraduate)
Subjects: 600 - TECHNOLOGY > 658 - GENERAL MANAGEMENT > 658.151 1 - MANAGEMENT ACCOUNTING
Divisions: Bachelor of Accountancy
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 18 Aug 2017 04:06
Last Modified: 18 Aug 2017 04:06
URI: http://eprints.perbanas.ac.id/id/eprint/2675

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