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Widya Martana Kurnianingrum, Septa (2021) Pengaruh Reliability, Responsiveness, User Friendliness, Privacy and Security terhadap Electronic Banking Satisfaction Produk BRIMO pada nasabah Bank Rakyat Indonesia Surabaya di Masa Pandemi Covid-19. Undergraduate thesis, Universitas Hayam Wuruk Perbanas Surabaya.