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Panjaitan, Feliks Anggia B.K. and Hwihanus, Hwihanus and Trihastuti, Adiati and Panjaitan, Hotman (2020) Performance of Service in General Hospital City of Surabaya Era Covid-19. In: The 2nd International Conference on Business and Banking Innovations (ICOBBI) 2020, 14 - 15 Agustus 2020, STIE Perbanas Surabaya.