Performance of Service in General Hospital City of Surabaya Era Covid-19

Panjaitan, Feliks Anggia B.K. and Hwihanus, Hwihanus and Trihastuti, Adiati and Panjaitan, Hotman (2020) Performance of Service in General Hospital City of Surabaya Era Covid-19. In: The 2nd International Conference on Business and Banking Innovations (ICOBBI) 2020, 14 - 15 Agustus 2020, STIE Perbanas Surabaya.

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Abstract

Covid-19 Pandemic, making medical officers who served in the referral hospital for patients with Covid-19 more busy. There is even a referral hospital, to reject patients because the treatment room is full. The study was conducted at the Covid-19 pandemic non referral hospital, where most of the staff worked at the Referral Hospital. The study was conducted to prove the relationship between service ethics, service support facilities to work fatigue and its impact on service performance. The study population was non corona outpatients at the Regional General Hospital in Surabaya. Using structural equation model analysis, the purposive sampling method for 180 respondents. The results of the study prove that the work fatigue of officers increases, as service ethics increases and the additional supporting facilities used. Service performance has also increased with the increasing work fatigue felt by medical staff at the Regional General Hospital in Surabaya in the current Covid-19 Pandemic.

Item Type: Conference or Workshop Item (Paper)
Subjects: 600 - TECHNOLOGY > 658 - GENERAL MANAGEMENT > 658.562 - QUALITY CONTROL
Divisions: ICOBBI 2020
Depositing User: Perpustakaan STIE Perbanas Surabaya
Date Deposited: 10 Oct 2020 14:56
Last Modified: 20 Oct 2020 05:12
URI: http://eprints.perbanas.ac.id/id/eprint/5843

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