Items where Author is "Widyantoro, Harry"

Article

Awan, Soni Harsono and Widyantoro, Harry and Prawitowati, Tjahjani (2021) Service-Oriented Organizational Citizenship Behavior, Service Quality and Customer Citizenship Behavior: Comparison of Implementation and Evaluation From the Perspective of Bank Customers. Market-Tržište, 33 (1). pp. 75-92. ISSN 0353-4790

Ayu, Anastasya Renata Putri and Widyantoro, Harry (2021) Pengaruh Kepuasan Pelanggan, Nilai yang Dirasakan, dan Kualitas Hubungan Terhadap Keterikatan Pelanggan Best Western Papilio Surabaya di Era New Normal. Universitas Hayam Wuruk Perbanas Surabaya. (Unpublished)

Awan, Soni Harsono and Widyantoro, Harry and Prawitowati, Tjahjani and Rachmat, Basuki (2019) Perception, Gap and Reflection of Service-Oriented Organizational Citizenship Behaviors from the Perspective of Banking Employees and Customers in Indonesia. Religación. Revista de Ciencias Sociales y Humanidades, 4 (17). pp. 163-173. ISSN 2477-9083

Awan, Soni Harsono and Widyantoro, Harry and Prawitowati, Tjahjani and Rachmat, Basuki (2017) The Development of Service Quality Model as a Criterion in Selecting the Banks in Indonesia. Polish Journal of Management Studies, 15 (2). pp. 82-92. ISSN 2081-7425

Yulianti, Emma and Widyantoro, Harry Determinants of Employee Ethical Behavior : a Conceptual Model. Universitas Hayam Wuruk Perbanas Surabaya. (Unpublished)

Book Section

Awan, Soni Harsono and Prawitowati, Tjahjani and Widyantoro, Harry and Rachmat, Basuki (2023) Service Organizational Citizenship Behavior (S-OCB) di Perbankan: Mengelola Kualitas Layanan di Era Milenial. In: Service Organizational Citizenship Behavior (S-OCB) di Perbankan: Mengelola Kualitas Layanan di Era Milenial. Penerbit Mitra Wacana Media, Jakarta. ISBN 978-602-318

Book

Awan, Soni Harsono and Widyantoro, Harry and Prawitowati, Tjahjani and Rachmat, Basuki (2020) Service Organizational Citizenship Behavior (SOCB) di Perbankan Mengelola Kualitas Layanan di Era Milenial. nn, nn (nn). Penerbit Mitra Wacana Media, Bogor. ISBN ISBN: 978-602-318-474-3

Patent

26 November 2019 (2019) Haki:Program Komputer Service Oriented Citizenship Behavior (SOCB) And Service Quality (SERVQUAL). EC00201983933.

Other

Awan, Soni Harsono and Prawitowati, Tjahjani and Rachmat, Basuki and Widyantoro, Harry (2020) Mengembangkan Service Oriented-Organizational Citizenship Behaviour (SOCB) Dan Kualitas Layanan (SERVQUAL). Jurnal Penamas Adi Buana, Surabaya.