Items where Author is "Widyantoro, Harry"

Awan, Soni Harsono and Prawitowati, Tjahjani and Widyantoro, Harry and Rachmat, Basuki (2023) Service Organizational Citizenship Behavior (S-OCB) di Perbankan: Mengelola Kualitas Layanan di Era Milenial. In: Service Organizational Citizenship Behavior (S-OCB) di Perbankan: Mengelola Kualitas Layanan di Era Milenial. Penerbit Mitra Wacana Media, Jakarta. ISBN 978-602-318

Ayu, Anastasya Renata Putri and Widyantoro, Harry (2021) Pengaruh Kepuasan Pelanggan, Nilai yang Dirasakan, dan Kualitas Hubungan Terhadap Keterikatan Pelanggan Best Western Papilio Surabaya di Era New Normal. Universitas Hayam Wuruk Perbanas Surabaya. (Unpublished)

Awan, Soni Harsono and Prawitowati, Tjahjani and Rachmat, Basuki and Widyantoro, Harry (2020) Mengembangkan Service Oriented-Organizational Citizenship Behaviour (SOCB) Dan Kualitas Layanan (SERVQUAL). Jurnal Penamas Adi Buana, Surabaya.

Yulianti, Emma and Widyantoro, Harry Determinants of Employee Ethical Behavior : a Conceptual Model. Universitas Hayam Wuruk Perbanas Surabaya. (Unpublished)