Items where Author is "WINARNO, ASTI CESILIA"
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Thesis
WINARNO, ASTI CESILIA (2016) PERANAN CUSTOMER SERVICE DALAM MENINGKATKAN PELAYANAN TERHADAP NASABAH DI BANK RAKYAT INDONESIA CABANG SURABAYA KERTAJAYA. Diploma thesis, STIE PERBANAS SURABAYA.