Items where Author is "IDHAM, BINDI FEBRY"

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Thesis

IDHAM, BINDI FEBRY (2013) ANALISIS PENGARUH DIMENSI KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH DENGAN IMPLIKASI LOYALITAS PADA PT. BANK TABUNGAN PENSIUNAN NASIONAL, Tbk CABANG KERTAJAYA SURABAYA. Masters thesis, STIE Perbanas Surabaya.

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