Items where Author is "IDHAM, BINDI FEBRY"

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IDHAM, BINDI FEBRY (2013) ANALISIS PENGARUH DIMENSI KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH DENGAN IMPLIKASI LOYALITAS PADA PT. BANK TABUNGAN PENSIUNAN NASIONAL, Tbk CABANG KERTAJAYA SURABAYA. Masters thesis, STIE Perbanas Surabaya.

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