Soelistyani, Soelistyani and Fauzia, Ika Yunia (2022) Internalization of Patient Safety Culture on the Quality of Nurse Performance of Different Generations at XYZ Catholic Hospital Surabaya. In: The 4th International Conference on Business and Banking Innovations (ICOBBI) 2022.
|
Text
372 - 377 Sisilia Andri Soelistyani_ Ika Yunia Fauzia.pdf Download (1MB) | Preview |
Abstract
The purpose of this study is to analyze the internalization of patient safety culture on the quality performance of nurses in different generations at the XYZ Catholic Hospital, Surabaya. This research is expected to support the hospital management policies in the achievement of creating a work climate that has the patient safety as its main priority. The data in this study were obtained by conducting interviews with 13 informants. Interviews were conducted to obtain information about internalization of patient safety culture based on the quality of nurses’ work within generation limits, specifically in the inpatient unit. This research is a qualitative type of research with phenomenological analysis and data validity using source triangulation techniques and triangulation method. The results of this study indicate (1) that the internalization of patient safety culture plays an important role in the quality of nurse performance, (2) that the view, that “the quality of performance of generation X nurses is better than generation Y and generation Z”, is largely rejected, (3) several obstacles faced by each generation of nurses in internalizing patient safety culture are effective communication between generations, the existence of a blame culture, and weak personal commitment (4) the support from the top management of the XYZ Hospital has been good in an effort to create a work climate that prioritizes patient safety. Keywords: Organizational Culture, Cultural Internalization, Patient Safety Culture, Employee Performance, Different Generations.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT |
| Divisions: | ICOBBI (International Conference of Business and Banking Innovations) |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 27 Jun 2022 04:39 |
| Last Modified: | 28 Jun 2022 03:32 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/9359 |
Actions (login required)
 |
View Item |