Yustanti, Anita (2020) Peranan Dan Pelaksanaan Customer Service pada Bank Mandiri Kantor Cabang Surabaya Pemuda. Diploma thesis, STIE Perbanas Surabaya.
|
Text
ARTIKEL ILMIAH.pdf Download (2MB) | Preview |
|
![[img]](http://eprints.perbanas.ac.id/style/images/fileicons/text.png) |
Text
COVER.pdf Restricted to Registered users only Download (2MB) |
|
|
Text
BAB II.pdf Download (2MB) | Preview |
|
|
Text
BAB I.pdf Download (1MB) | Preview |
|
|
Text
BAB III.pdf Restricted to Registered users only Download (962kB) |
|
|
Text
BAB IV.pdf Restricted to Registered users only Download (7MB) |
|
|
Text
BAB V.pdf Download (765kB) | Preview |
|
|
Text
LAMPIRAN.pdf Restricted to Registered users only Download (1MB) |
Abstract
Customer Service is what bridges communication between customers and banks. The purpose of this Final Project research is that the researcher wants to know the Role and Implementation of Customer Service at Bank Mandiri Surabaya Youth Branch Office. Problem Formulation in writing this Final Project is What are the duties, authorities, and responsibilities of Customer Service, How are Customer Service procedures in providing services to customers, How is the role of Customer Service in providing services to customers. This research was conducted at Bank Mandiri Surabaya Youth Branch Office. In this study using descriptive research methods with data interview techniques and documentation. The results of the Customer Service research play an important role in serving customers well. With Customer Service the quality of service will be better and customers will feel satisfied. Keywords: Role, Implementation, Customer Service, Bank Mandiri
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.17 - BANKING SERVICES |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | ANITA YUSTANTI |
| Date Deposited: | 17 Nov 2020 22:55 |
| Last Modified: | 17 Nov 2020 22:55 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/7192 |
Actions (login required)
 |
View Item |