Hardi, Fauzia (2017) Peranan Dan Pelaksanaan Customer Service Pada Bank Jatim Syariah Cabang Darmo Surabaya. Diploma thesis, STIE Perbanas Surabaya.
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Abstract
The role of banking in the economy of the people own it is important to facilitate and launch various economic sectors in Indonesia. Therefore, the existence of the assets of the Bank in the form of public confidence is crucial in order to improve the efficiency of the use of the guarded banks. Whereas the implementation of a Bank is a business entity that carries out a wide range of services. Including lending, giving excellent service, storage of money and certain items. So encourage each Bank to create new products that are expected to attract the customer and provide the maximum in order to win the competition. This research aims to know the terms, roles, implementation services provided Customer Service against the customer as well as the barriers in the service provided in the Bank Jatim Sharia Branch Darmo Surabaya. Research obtained from interviews and data Customer service regarding the formulation of issues related to the title of "the role and implementation of Customer Service At Bank Jatim Sharia Branches Darmo Surabaya" to improve the quality of service. Keywords : Role Customer Service, Implementation Customer Service, Bank Jatim Syariah
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.17 - BANKING SERVICES |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 22 Oct 2019 04:48 |
| Last Modified: | 22 Oct 2019 04:48 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/5043 |
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