Malisa, Mega Bella (2017) Pelaksanaan Service Excellent Oleh Teller Pada Pt Bank Tabungan Negara (Persero) Kantor Kas Klampis Jaya Surabaya. Diploma thesis, STIE Perbanas Surabaya.
|
Text
ARTIKEL ILMIAH.pdf Download (455kB) | Preview |
|
|
Text
COVER.pdf Download (394kB) | Preview |
|
|
Text
BAB I.pdf Download (195kB) | Preview |
|
|
Text
BAB II.pdf Download (272kB) | Preview |
|
![[img]](http://eprints.perbanas.ac.id/style/images/fileicons/text.png) |
Text
BAB III.pdf Restricted to Registered users only Download (214kB) |
|
|
Text
BAB IV.pdf Restricted to Registered users only Download (391kB) |
|
|
Text
BAB V.pdf Download (193kB) | Preview |
|
|
Text
LAMPIRAN.pdf Restricted to Registered users only Download (341kB) |
Abstract
In this increasingly modern era where the increasing level of human needs of the primary,secondary and tertiary, and of course they need a place to manage finances is also very high.Everyone wants their funds stored safely, growing and can be used at any time in urgent need. Remembering the high demand, the bank is required to provide the best service to every customer. There are many factors that can affect the success of a bank in term of meeting the needs and provide satisfaction to customers. Whether it’s human resource factors pwned by banks such as Customer Service and Teller, bank equipment completeness factor, and the comfort factor of the room that gives its own impact for the customers. If all three factors can be implemented properly, then bank can be said to apply service excellent. As frontliner, Teller who plunge directly face customers are required that have an important role for the especially in financial transactions. PT Bank Tabungan Negara (Persero) is an BUMN bank that implements the values of the company that becomes the foundation for every employee in thinking, act and behave into a solid corporate work culture and character to achieve a difined vision. Implementation of service excellent have many benefit for bank that is provide a positive image in the eyes of customers, increase customer loyalty, and capture new customers and still exist to be able compete with other banks. Keyword : service excellent, Teller, PT Bank Tabungan Negara
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.17 - BANKING SERVICES |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 21 Oct 2019 04:29 |
| Last Modified: | 21 Oct 2019 04:29 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/4398 |
Actions (login required)
 |
View Item |