SOFIYAH, WATIN (2017) PENGARUH TOTAL QUALITY MANAGEMENT DAN LEANSIX SIGMA TERHADAP BUDAYA KUALITAS DAN KINERJA KEUANGAN PADA PERUSAHAAN JASA PERHOTELAN DI SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.
|
Text
ARTIKEL ILMIAH.pdf Download (621kB) | Preview |
|
|
Text
COVER.pdf Download (643kB) | Preview |
|
|
Text
BAB I.pdf Download (263kB) | Preview |
|
|
Text
BAB II.pdf Download (416kB) | Preview |
|
![[img]](http://eprints.perbanas.ac.id/style/images/fileicons/text.png) |
Text
BAB III.pdf Restricted to Registered users only Download (361kB) |
|
|
Text
BAB IV.pdf Restricted to Registered users only Download (684kB) |
|
|
Text
BAB V.pdf Download (125kB) | Preview |
|
|
Text
LAMPIRAN.pdf Restricted to Registered users only Download (2MB) |
Abstract
The purpose of this study was to analyze the influence implementation Total Quality Management (TQM) and Lean Six Sigma on quality culture and financial performance. The data used in this study were obtained from the hospitality service located in Surabaya. Of the 88 questionnaires distributed, the number of questionnaires returned was 35 questionnaires. The data were processed using multiple linear regression. This study uses census method with the sample of research is hospitality service three star in West Surabaya and City Center. The data sources was obtained from field research, in particular by distributing questionnaires to acquire primary data. The results showed quality commitment and customer focus effect on quality performance, but all independent variabels do not affect the quality culture. Key words : Total Quality Management (TQM), Lean Six Sigma, Quality Culture, and Financial Performance.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT > 658.151 1 - MANAGEMENT ACCOUNTING |
| Divisions: | Bachelor of Accountancy |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 19 Oct 2017 08:14 |
| Last Modified: | 19 Oct 2017 08:14 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/2709 |
Actions (login required)
 |
View Item |