PUSPITASARI, DEVY DWI (2015) PELAKSANAAN SERVICE EXCELLENT OLEH CUSTOMER SERVICE PADA BANK JATIM CABANG JOMBANG. Diploma thesis, STIE PERBANAS SURABAYA.
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Abstract
The banking industry has undergone major changes in recent years have become more last competitive. Industry as good regulation. Bank deregulation can be seen from the customer service in serving customers. Observations were made on Bank Jatim Jombang branch. Regarding Implementation Service Excellence by customer Service at Bank Jatim Jombang branch issues discussed that the first neighbor duties and responsibilities of customer service, which is second in importance and the role of customer service functions to improve service excellence, influence excellent service to increase customer satisfaction, and the latter what are the problems experienced in implementing customer service excellent service and solution. The dataobtained by the authorin the form of: a. Primary data in the form, data or information obtained using interviews. In these observations the authors came to know the effect of the application of service excellence to the level of customer satisfaction and barriers experienced anything customer service in implementing the service excellent. b. Secondary data, here the author scan find out what your duties and responsibilities of customer service and customer service functions and role in improving service to customers. Keywords: customer service, service excellent
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.17 - BANKING SERVICES |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 08 Sep 2017 08:02 |
| Last Modified: | 25 Sep 2017 06:55 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/2403 |
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