DEWI, EVI KURNIAWATI (2016) PELAKSANAAN SERVICE EXCELLENT OLEH CUSTOMER SERVICE PADA BANK RAKYAT INDONESIA KANTOR KAS KODAM SURABAYA. Diploma thesis, STIE PERBANAS SURABAYA.
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Abstract
Role of Customer Service is very important because it influences on service and customer satisfaction are closely related , the service provides an impetus to the customer to establish a strong bond with the bank , such a bond is in the long term allows the company to understand carefully the expectations of our customers and their needs . Bank also provide a variety of ways to make the effort or Customer Service to work and serve customers well . Efforts are made in order to improve the performance of Customer Service . The effect of excellent service (Service Excellent) to the increase in customer satisfaction is the influence which the bank assesses whether good or bad . In excellent service Customer Service also encountered resistance and Customer Service should be able to resolve these obstacles. Keywords : Customer, Customer Service, Satisfaction, Service Excellent
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.17 - BANKING SERVICES |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 09 May 2017 04:49 |
| Last Modified: | 09 May 2017 04:49 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/1132 |
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