RUSTADIA, HARWINA (2016) UPAYA CUSTOMER SERVICE DALAM MENINGKATKAN PELAYANAN NASABAH PADA BANK BRI CABANG PAHLAWAN SURABAYA. Diploma thesis, STIE PERBANAS SURABAYA.
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Abstract
The development of banking is now more widespread and familiar at all levels of society. In addition, the bank is greatly needed by the public and it became an opportunity for the banks to get customers to want to put their money in the bank. the purpose of the research conducted at the Bank BRI branch Pahlawan Surabaya is To Know duties, powers and responsibilities relating to Customer Service at Bank BRI branch Pahlawan Surabaya. know the efforts made by the Bank to the Customer Service in improving service to customers. the impact on the Bank with an increase in service a Customer Service To find out the barriers and solutions. The benefits gained from this study, Got the knowledge and insight on any duties, powers and responsibilities, Gaining knowledge about the efforts made by the Bank to Customer Service to improve, got the ministry about the impact an increase. Gained insight on the impact of the Bank with an increase in service Customer Service at Bank BRI BrancPahlawan Surabaya. Role of Customer Service is expected to provide service that is fast, accurate, and friendly to customers. Keyword : Customer Service, BRI Branch Pahlawan Surabaya, service
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.17 - BANKING SERVICES |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 09 May 2017 10:26 |
| Last Modified: | 09 May 2017 10:26 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/1106 |
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