Pratama, Ryo Andy (2019) Pengaruh Kualitas Manajemen, Peningkatan Berkelanjutan, Harga dan Pengiriman Terhadap Kepuasan Pelanggan Pada Pizza Hut Delivery Di Surabaya. Undergraduate thesis, Universitas Hayam Wuruk Perbanas Surabaya.
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Abstract
Customer satisfaction is defined by a combination of emotions and cognition as consumers fulfilment response it assesses the impact of quality management,employee engagement, price, and delivery on customer satisfaction on Pizza Hut Delivery in Surabaya. Population in journal is customer Pizza Hut Delivery in Surabaya. Information obtained from 90 reponse and tasted with spss. The results analysis show that the quality management has no significant on customer satisfaction Pizza Hut Delivery in Surabaya,Empoloyee engagement has significant on cutomer satisfaction Pizza Hut Delivery in Surabaya, Price has no significant on customer satisfaction Pizza Hut Delivery in Surabaya, Delivery has no significant on customer satisfaction Pizza Hut Delivery in Surabaya. Key Word: Management Quality, Continuous Improvement, Price, Delivery, Customer Satisfaction
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT > 658.81 - SALES MANAGEMENT |
| Divisions: | Bachelor of Management |
| Depositing User: | RYO ANDY PRATAMA |
| Date Deposited: | 07 Feb 2023 07:31 |
| Last Modified: | 07 Feb 2023 07:31 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/9977 |
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