Tanjung, Etika Dewi (2020) Implementasi Pelayanan Customer Service terhadap Produk Tabungan BTN Batara pada PT Bank Tabungan Negara (Persero) Tbk Kantor Kas Kalibutuh Surabaya. Diploma thesis, STIE Perbanas Surabaya.
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Abstract
PT Bank Tabungan Negara (Persero) Tbk Office Cash Kalibutuh Surabaya has implemented a standardized service by the Head Office of the National Savings Bank. The Research objectives is to implement service for customer service standart operational procedure in the savings BTN batara collection techniques namely observation, interviews and documentation. Based on the results of research that has been done shows that customer service has implemented appropriate standard operational procedures to provide services to customers who use BTN Batara savings products. With this standard operational procedure, customer service can provide the right and maximum service to its customers. Keywords : Services, Customer service, BTN Batara Savings
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT > 658.85 - PERSONAL SELLING |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | ETIKA DEWI TANJUNG |
| Date Deposited: | 16 Sep 2020 04:09 |
| Last Modified: | 16 Sep 2020 04:09 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/7038 |
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