Search for collections on Perbanas Institutional Repository

Analysis Influence Between Customer Perceive Value on Customer Engagement Through Mediation Affective Commitment and Trust at Aston Inn Batu Hotel Customers in New

Widodo, Abi Darin and Prawitowati, Tjahjani (2021) Analysis Influence Between Customer Perceive Value on Customer Engagement Through Mediation Affective Commitment and Trust at Aston Inn Batu Hotel Customers in New. In: The 3rd International Conference on Business and Banking Innovations, 6 & 7 March 2021, Surabaya.

[img]
Preview
Text
Abi Darin Widodo - Analysis Influence Between Customer Preceive.pdf

Download (729kB) | Preview

Abstract

Business Hotel with 80% of occupants has actually succeeded in adapting and understanding on the right strategy to make friends with a crisis situation which can actually make the best opportunity to compete in Pandemy. This study was conducted to examines factor that may drive customers to engage Business Hotel. The Research build on the theory of Customer Engagement. 150 online questionare for Customers Aston Inn Batu 19 to 53 years old have transaction during pandemy were eligible for participation. Analyzing by descriptive and statistic using PLS�SEM . Between direct path without mediation between Customer Perceive Value and Customer Engagement has a significant impact, also indirect path within partial mediation role to have positive significant impact . Marketing element and absolute effect on customer engagement so that it played big role to solve pandemic problem in hospitality industry which have slumped greatly in new normal. Further the study find develops CVP build CE Implication study was proof that Customer Engagement can give a big probability to increasing revenue in Pandemic Condition.

Item Type: Conference or Workshop Item (Paper)
Subjects: 600 - TECHNOLOGY > 658 - GENERAL MANAGEMENT > 658.82 - SALES PROMOTION
Divisions: ICOBBI (International Conference of Business and Banking Innovations)
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 10 Aug 2021 06:31
Last Modified: 10 Aug 2021 19:48
URI: http://eprints.perbanas.ac.id/id/eprint/5847

Actions (login required)

View Item View Item