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PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN BAGIAN OPERASIONAL BANK “ X “ SURABAYA

MUHAMMAD, FARIS (2015) PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN BAGIAN OPERASIONAL BANK “ X “ SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.

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Abstract

Abstract This study aims to determine the effect of employee involvement, focus on customers, reward systems, commitment to quality and continuous improvement to employee performance. Research using primary data sources using questionnaires. The study population was 40 employees working in the operational part of the bank "X" Surabaya. Sampling using convenience sampling with non probability technique. After the distribution of questionnaires obtained sample of 30 employees, and data analysis using SPSS 20.0. the results of this study indicate that: 1) the employee involvement not significant effect on employee performance operational part 2) focus on customers not significant effect on employee performance operational part 3) the reward system have a significant effect on employee performance operational section 4) commitment on quality affects not significantly on employee performance of operations 5) continuous improvement not significant effect on employee performance of operational and 6) F test results can be concluded that the involvement of employees, focus on customers, reward systems, commitment to quality and continuous improvement simultaneous significant effect on performance employee operational. Keywords: employee involvement, focus on customers, reward systems, commitment to quality and continuous improvement, employee performance. Research using primary data sources using questionnaires.

Item Type: Thesis (Undergraduate)
Subjects: 300 - SOCIAL SCIENCE > 332.17 - BANKING SERVICES
600 - TECHNOLOGY > 658 - GENERAL MANAGEMENT > 658.151 1 - MANAGEMENT ACCOUNTING
Divisions: Bachelor of Accountancy
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 21 Feb 2017 03:39
Last Modified: 12 Feb 2018 06:22
URI: http://eprints.perbanas.ac.id/id/eprint/518

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