Analisis konfirmasi dimensi kualitas layanan internet banking nasabah cimb niaga di surabaya

Cikitha Ovandan Adam, Claudina (2018) Analisis konfirmasi dimensi kualitas layanan internet banking nasabah cimb niaga di surabaya. Undergraduate thesis, STIE PERBANAS SURABAYA.

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Abstract

Quality of service is a measuring tool that can measure both the level of service provided and in accordance with expectations. Service quality can influence consumer attitudes toward the products offered to them. Therefore, in this study, the researcher wants to confirm both personal needs, easy to use, organizational sites and also web efficiency is still a dimension of the quality of internet banking services. This study provides limits on the research that is the user of internet banking, wich are minimum 19 years old, educated at least elementary school, female or male, is a customer of CIMB Niaga in Surabaya. Data using questionnaires. Analysis method using SPSS program. The results of this study are. For applications, needs and security and lastly the app menu. Keywords: Service Quality, individual needs, organization's website, web efficiency, easy to use

Item Type: Thesis (Undergraduate)
Subjects: 600 - TECHNOLOGY > 658 - GENERAL MANAGEMENT > 658.15 - FINANCIAL MANAGEMENT
Divisions: Bachelor of Management
Depositing User: Perpustakaan STIE Perbanas Surabaya
Date Deposited: 26 Oct 2018 07:47
Last Modified: 26 Oct 2018 07:47
URI: http://eprints.perbanas.ac.id/id/eprint/3534

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