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PENGARUH INTERAKSI ANTARA TOTAL QUALITY MANAGEMENT, SISTEM PENGUKURAN KINERJA DAN SISTEM PENGHARGAAN TERHADAP KINERJA MANAJERIAL PADA PDAM SURABAYA

HARDINI, RESTU (2013) PENGARUH INTERAKSI ANTARA TOTAL QUALITY MANAGEMENT, SISTEM PENGUKURAN KINERJA DAN SISTEM PENGHARGAAN TERHADAP KINERJA MANAJERIAL PADA PDAM SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.

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Abstract

Total Quality Management is a system that can be developed into the approach of doing business in order to maximize the competitiveness of an organization through continuous improvement of products, services, labor and environmental processes. Most of the organizations or entities that are managed by the government, little is implementing the system in accordance with the principles of management accounting management does not seem right so professional. Success or failure is influenced by the organization taps the human factor, which taps employee performing the duties and functions of the ministry. This is what lies behind researchers to conduct research under the title : The Influence of the Total Quality Management, Performance Measurement System and Reward Sytstem on Managerial Performance on PDAM Surabaya. The method used in this study is is a questionnaire method. After conducting the study, the researchers obtain result about the influence of Total Quality Management, Performance Measurement Systems and Reward System on Managerial Performance. After knowing the problem, researching and discussing the result of research on the effect of performance measurement systems, total quality management, reward system on managerial performance the conclusions that can be drawn as follows: based on the result obtained by simultaneous testing that variable Performance Measurement System, Total Quality Management and Systems Award Effect on Managerial Performance. Keywords : Total Quality Management, Performance Measurement System, Reward System, and Managerial Performance.

Item Type: Thesis (Undergraduate)
Subjects: 600 - TECHNOLOGY > 658 - GENERAL MANAGEMENT > 658.151 1 - MANAGEMENT ACCOUNTING
Divisions: Bachelor of Accountancy
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 04 Jul 2017 01:42
Last Modified: 04 Jul 2017 01:42
URI: http://eprints.perbanas.ac.id/id/eprint/1495

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