Siahaan, Jordan Panda (2026) Evaluasi Penerapan Sop (Standar Operasional Prosedur) Dalam Perjanjian Penjualan Tempo Pada Pt Indo Bismar Cabang Daffa Computer Surabaya. Diploma thesis, Universitas Hayam Wuruk Perbanas.
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Abstract
The aim of this study is to investigate the implementation of Standard Operating Procedures (SOPs) in the process of credit sales, as well as the challenges encountered in the implementation of SOPs at PT Indo Bismar Cabang Daffa Computer Surabaya. The study used a descriptive qualitative method, collecting data through observation, interviews and documentation during the internship. Data for the study was obtained through interviews with those involved in the tempo sales process, as well as observation of the implementation of procedures and the completeness of transaction documents. The results of the study show that the implementation of SOPs in the process of tempo sales at PT Indo Bismar Cabang Daffa Computer Surabaya is generally in line with the procedures set by the company, from the process of submitting and approving tempo sales, delivering goods, to recording transactions. However, issues were found in the implementation, specifically the incomplete documentation of transactions, particularly the delivery notes and goods receipt notes for some transactions. This indicates that there is still a discrepancy between the SOP provisions and their implementation in practice. Therefore, it is necessary to increase discipline in meeting the requirements of the documents and to supervise the implementation of the SOP in order for the process of tempo sales to run more systematically and in accordance with company regulations. Keywords: Standard Operating Procedure (SOP), tempo sales, SOP implementation, transaction documentation.
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT > 658.151 1 - MANAGEMENT ACCOUNTING |
| Divisions: | Finance and Banking Diploma |
| Depositing User: | JORDAN PANDA SIAHAAN |
| Date Deposited: | 25 Sep 2026 08:04 |
| Last Modified: | 25 Sep 2026 08:04 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/14386 |
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