Iklimah, Gadis Rossy Non (2025) Pengukuran Kinerja Sistem Informasi Mahasiswa Menggunakan IT-Balanced Scorecard (Studi Kasus: Universitas Hayam Wuruk Perbanas Surabaya). Undergraduate thesis, Universitas Hayam Wuruk Perbanas.
![[img]](http://eprints.perbanas.ac.id/style/images/fileicons/text.png) |
Text
A R T I K E L I L M I A H.pdf Restricted to Registered users only Download (1MB) | Request a copy |
|
|
Text
C O V E R.pdf Restricted to Registered users only Download (730kB) | Request a copy |
|
|
Text
B A B I.pdf Download (294kB) | Preview |
|
|
Text
B A B II.pdf Download (213kB) | Preview |
|
|
Text
B A B III.pdf Restricted to Registered users only Download (171kB) | Request a copy |
|
|
Text
B A B IV.pdf Restricted to Registered users only Download (753kB) | Request a copy |
|
|
Text
B A B V.pdf Download (186kB) | Preview |
|
|
Text
L A M P I R A N.pdf Restricted to Registered users only Download (1MB) | Request a copy |
Abstract
The development of information technology plays an important role in supporting academic services in higher education. Hayam Wuruk Perbanas University Surabaya implements the Student Information System (SIMAS) as an integrated academic information center. However, in its use, SIMAS experiences various obstacles, such as system downtime, slow access during high traffic, and less responsive displays on mobile devices. This study aims to measure SIMAS performance with the IT-Balanced Scorecard (IT-BSC) approach which includes four perspectives, namely Customer Orientation, Corporate Contribution, Operational Excellence, and Future Orientation. The research method used is quantitative with data collection through observation, interviews, and questionnaires distributed to SIMAS users. The data obtained were analyzed using validity and reliability tests with SPSS to ensure the accuracy of the measurement results. The results of the study indicate that SIMAS performance is in the sufficient category, with Customer Orientation and Operational Excellence aspects as areas that require further improvement. The main factors that need to be improved include increasing server capacity, optimizing system speed, and developing a more responsive display for users. The conclusion of this study confirms that IT-BSC-based performance evaluation can provide strategic insights for the development of academic information systems in higher education. The recommendations produced are expected to support increased efficiency of academic services, increase user satisfaction, and strengthen information technology infrastructure at Hayam Wuruk Perbanas University Surabaya.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Subjects: | 000 - COMPUTER SCIENCE, INFORMATION, GENERAL WORKS > 000 - 009 COMPUTER SCIENCE, INFORMATION, GENERAL WORKS > 003 - SYSTEMS 600 - TECHNOLOGY > 600 - 609 TECHNOLOGY > 600 - TECHNOLOGY 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 658 - GENERAL MANAGEMENT > 658.403 8 - MANAGEMENT INFORMATION SYSTEM |
| Divisions: | Bachelor of Information Systems |
| Depositing User: | Gadis Rossy Non Iklimah |
| Date Deposited: | 08 Mar 2025 15:28 |
| Last Modified: | 08 Mar 2025 15:28 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/13104 |
Actions (login required)
 |
View Item |