Naristi, Keysa (2025) Analisis Niat Penggunaan Aplikasi Access by KAI Menggunakan Model Unified Theory Acceptance and Use of Technology (UTAUT) pada PT Kereta Api Indonesia. Undergraduate thesis, Universitas Hayam Wuruk Perbanas.
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Abstract
PT Kereta Api Indonesia (Persero) is a state-owned company engaged in railway transportation in Indonesia (PT Kereta Api Indonesia, 2024). Access by KAI, previously known as KAI Access, is an official application owned by PT KAI which was launched in 2014 and has the main function of making it easier for customers to order train tickets online. Data shows that train ticket reservations are mostly made through the Access by KAI application media, however, the Access by KAI application on the App Store has a relatively low rating of 1.9 or 2. In addition, user reviews on the App Store about Access by KAI mostly complained about problems such as technical problems with many bugs and errors, application complexity, an interface that is not user-friendly, or features that are considered less than adequate. System evaluation is an important part of maintaining the reliability and security of electronic systems. This study aims to determine the factors of acceptance and intention to use Access by KAI using the UTAUT model. This study involves several variables from the UTAUT model such as Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Behavioral Intention and Use Behavior. This study is quantitative because the data used is questionnaire data from Access by KAI users with a total of 120 respondents. Data processing was carried out using the SEM-PLS method with the help of SmartPLS tools. The results of this study indicate that of the five hypotheses that were suspected, they were accepted because each variable correlation was significantly positive. The variable that has the greatest influence and relationship is Behavioral Intention (BI) on Use Behavior (UB) while the variable that has the smallest influence is Performance Expectancy (PE) on Behavioral Intention (BI) and Facilitating Condition (FC) on Use Behavior (UB). Keywords : Access by KAI; UTAUT; Intention to Use; Technology Acceptance.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Subjects: | 000 - COMPUTER SCIENCE, INFORMATION, GENERAL WORKS > 000 - 009 COMPUTER SCIENCE, INFORMATION, GENERAL WORKS > 004 - COMPUTER SCIENCE |
| Divisions: | Bachelor of Information Systems |
| Depositing User: | Keysa Naristi |
| Date Deposited: | 04 Mar 2025 04:15 |
| Last Modified: | 04 Mar 2025 04:15 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/13077 |
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