Soelistyani, Sisilia Andri (2022) Internalisasi Budaya Keselamatan Pasien Terhadap Kualitas Kinerja Perawat Pada Perawat Beda Generasi Di Rumah Sakit Katolik XYZ Surabaya. Masters thesis, Universitas Hayam Wuruk Perbanas Surabaya.
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Abstract
The purpose of this study is to analyze the internalization of patient safety culture on the quality performance of nurses in different generations at the XYZ Catholic Hospital, Surabaya. This research is expected to support the hospital management policies in the achievement of creating a work climate that has the patient safety as its main priority. The data in this study were obtained by conducting interviews with 13 informants. Interviews were conducted to obtain information about internalization of patient safety culture based on the quality of nurses’ work within generation limits, specifically in the inpatient unit. This research is a qualitative type of research with phenomenological analysis and data validity using source triangulation techniques and triangulation method. The results of this study indicate (1) that the internalization of patient safety culture plays an important role in the quality of nurse performance, (2) that the view, that “the quality of performance of generation X nurses is better than generation Y and generation Z”, is largely rejected, (3) several obstacles faced by each generation of nurses in internalizing patient safety culture are effective communication between generations, the existence of a blame culture, and weak personal commitment (4) the support from the top management of the XYZ Hospital has been good in an effort to create a work climate that prioritizes patient safety.
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 300 - 309 SOCIAL SCIENCES > 306 - CULTURE AND INSTITUTIONS |
| Divisions: | Magister of Management |
| Depositing User: | Magang Magang |
| Date Deposited: | 05 Feb 2024 03:32 |
| Last Modified: | 05 Feb 2024 03:32 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/11928 |
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