NINGRAT, EKO YULIANTO BUDI KUNCARA (2016) PENERAPAN SERVICE EXCEELLENT LOAN SERVICE PADA BANK BTN KCP UNAIR SURABAYA. Diploma thesis, STIE PERBANAS SURABAYA.
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Abstract
Service excellent or maximum service is an act committed and can be offered to the excellent lain.Service maximum services to customers is given a bank officer in serving customers, this is done by the bank with the aim, so that bank customers feel comfortable and all needs cool them can be served well, ranging from the initial attitude in serving customers, asking his desire or goal to the bank, and it is done the bank's management as the bank's efforts to always exist, and in the eyes of the public ministry. In the analysis conducted during the study, researchers used the method of observation and interviews, in this case the researchers were able to explain how to serve customers well, and customers can feel comfortable, in an attitude ready, the clerk gave smiles, greetings, greetings to customers, after it was invited sit down and ask the purpose for going to the bank, it is a standard in serving customers and for the bank btn itself of serving officers already in Arm guidelines, namely Pola Prima, which has always been a guideline bank officer btn, pattern prima covers, excellent service, integrity, teamwork and serve the best therefore btn bank, be a bank that best services in communities in Indonesia and became a bank that serves the credit Listing reliable in Indonesia. Keyword: Implementation Service Excellent
| Item Type: | Thesis (Diploma) |
|---|---|
| Subjects: | 300 - SOCIAL SCIENCE > 330 - 339 ECONOMICS > 332 - FINANCIAL ECONOMICS > 332.17 - BANKING SERVICES |
| Divisions: | Finance and Banking Diploma > Practice Working Report |
| Depositing User: | Perpustakaan Universitas Hayam Wuruk Perbanas |
| Date Deposited: | 09 May 2017 05:30 |
| Last Modified: | 09 May 2017 05:30 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/1155 |
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