Search for collections on Perbanas Institutional Repository

PELAKSANAAN SERVICE EXCELLENT OLEH CUSTOMER SERVICE PADA BANK RAKYAT INDONESIA KANTOR KAS KODAM SURABAYA

DEWI, EVI KURNIAWATI (2016) PELAKSANAAN SERVICE EXCELLENT OLEH CUSTOMER SERVICE PADA BANK RAKYAT INDONESIA KANTOR KAS KODAM SURABAYA. Diploma thesis, STIE PERBANAS SURABAYA.

[img]
Preview
Text
ARTIKEL ILMIAH.pdf

Download (274kB) | Preview
[img]
Preview
Text
COVER.pdf

Download (2MB) | Preview
[img]
Preview
Text
BAB I.pdf

Download (140kB) | Preview
[img]
Preview
Text
BAB II.pdf

Download (145kB) | Preview
[img] Text
BAB III.pdf
Restricted to Registered users only

Download (172kB)
[img] Text
BAB IV.pdf
Restricted to Registered users only

Download (214kB)
[img]
Preview
Text
BAB V.pdf

Download (148kB) | Preview
[img] Text
LAMPIRAN.pdf
Restricted to Registered users only

Download (16MB)

Abstract

Role of Customer Service is very important because it influences on service and customer satisfaction are closely related , the service provides an impetus to the customer to establish a strong bond with the bank , such a bond is in the long term allows the company to understand carefully the expectations of our customers and their needs . Bank also provide a variety of ways to make the effort or Customer Service to work and serve customers well . Efforts are made in order to improve the performance of Customer Service . The effect of excellent service (Service Excellent) to the increase in customer satisfaction is the influence which the bank assesses whether good or bad . In excellent service Customer Service also encountered resistance and Customer Service should be able to resolve these obstacles. Keywords : Customer, Customer Service, Satisfaction, Service Excellent

Item Type: Thesis (Diploma)
Subjects: 300 - SOCIAL SCIENCE > 332.17 - BANKING SERVICES
Divisions: Finance and Banking Diploma > Practice Working Report
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 09 May 2017 04:49
Last Modified: 09 May 2017 04:49
URI: http://eprints.perbanas.ac.id/id/eprint/1132

Actions (login required)

View Item View Item