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PERANAN CUTOMER SERVICE DALAM MELAKSANAKAN PELAYANAN DI BANK PAPUA CABANG SURABAYA

RIYANTO, ALDI (2016) PERANAN CUTOMER SERVICE DALAM MELAKSANAKAN PELAYANAN DI BANK PAPUA CABANG SURABAYA. Diploma thesis, STIE PERBANAS SURABAYA.

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Abstract

Customer service or what is often called a Customer Service Officer is derived from two words that mean the customer and Customer Service which means pelayanan.Pelayanan in Kashmir, is defined as an act or acts of a person or oorganisasi to give satisfaction to customers or clients. Customer Service are required to keep in touch with customers and maintain that relationship remains good.This is of course necessary because maintaining good relations with customers also means keeping the image of the bank in order to be able to continue to increase the bank's image in the eyes of customers. Customer service has an important role in the retention of customer loyalty Papua Bank branch in Surabaya, the customer service should be equipped with a variety of expertise as a support to be a good customer service when serving customers. Customer Service must have the ability to serve customers accurately and quickly and has the ability to communicate well baik.CustomerService Officer must be followed by the availability of facilities and infrastructure that support the speed, precision, and accuracy of his work. Additionally, CustomerService Officer is required to provide to its customers pelauyanan prime, for services provided to satisfy customers. For that a Customer Service Officer should have the basics of a solid services such as etiquette services, product introduction, and other basics. The services provided will be qualified if every officer CustomerService Officer equipped with knowledge of the basics of the service in accordance with the field work that will be encountered, including the ability to master the knowledge of all things related to the bank and the products offered So the emphasis in this case is that Customer Service is not just fulfilling involves knowledge per se, but more of it is skill and menerapkannya.CustomerService is another task of actively selling, the task of including in relation langsnug by consumers themselves, or through the means of communication, sound or automated processes. It was designed, implemented and communicated with the two main objectives, namely operational productivity and customer satisfaction

Item Type: Thesis (Diploma)
Subjects: 300 - SOCIAL SCIENCE > 332.17 - BANKING SERVICES
Divisions: Finance and Banking Diploma > Practice Working Report
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 09 May 2017 05:42
Last Modified: 09 May 2017 05:42
URI: http://eprints.perbanas.ac.id/id/eprint/1124

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