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PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT TERHADAP KINERJA KARYAWAN BAGIAN DISTRIBUSI WILAYAH II PADA PT. PETROKIMIA GRESIK

MATUAN, DEWI MONIKA (2014) PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT TERHADAP KINERJA KARYAWAN BAGIAN DISTRIBUSI WILAYAH II PADA PT. PETROKIMIA GRESIK. Undergraduate thesis, STIE PERBANAS SURABAYA.

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Abstract

Globalization period has created busineess competitif while pushing manufacturing industries to produce high quality goods according to the customer’s desire. Total quality management’s approach is suitable for manufacturing industries to respond their challenge. Total Quality Management (TQM) is an approach to maximize the competitiveness of organizations through a focus on customers, continuous improvement of products, services, labor, and environmental processes. This research empirically investigated the influence of TQM’s dimension with focus on customer, continious process improvement, and total involment towards employees’ performance. The research was conducted at division Distribution Region II of PT. Petrokimia Gresik with respondents consisting of 33 employees. Analysis used to answer the hypothesis was multiple regression. The result showed that focus on customer and continious process improvement have no effect on the employees’ performance. Among the three dimensions, only total involvement has effect on the employees’ performance. Key words: Total Quality Management (TQM), focus on customer, continuous process improvement, total involvement, employee performance

Item Type: Thesis (Undergraduate)
Subjects: 600 - TECHNOLOGY > 658 - GENERAL MANAGEMENT > 658.151 1 - MANAGEMENT ACCOUNTING
Divisions: Bachelor of Accountancy
Depositing User: Perpustakaan Universitas Hayam Wuruk Perbanas Surabaya
Date Deposited: 05 Jul 2017 03:28
Last Modified: 05 Jul 2017 03:28
URI: http://eprints.perbanas.ac.id/id/eprint/1082

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