Hasanah, Maulida (2023) Faktor-Faktor yang Memengaruhi Kepuasan Pengguna Aplikasi Kasir pada UMKM. Undergraduate thesis, Universitas Hayam Wuruk Perbanas Surabaya.
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Abstract
This study aims to determine what factors influence user satisfaction from the cashier application. The factors referred to in this study which are also independent variables are easy of use, usefulness, trust and quality of information. The research method used is a quantitative research method with primary data generated by distributing questionnaires using a Likert scale with a value range of 1-5. The population in this study were all MSME culinary centers in Gresik. The sampling method used in this study was a purposive sampling method, in order to obtain 95 samples of owners and employees from MSME culinary centers who had implemented the cashier application in Gresik. The research data were obtained from questionnaires which were then processed and analyzed using the Statistical Program for Social Science (SPSS) 24. The results of this study state that easy of use has a positive and significant effect on user satisfaction, usefulness has a positive and significant effect on user satisfaction, information quality has a positive and significant effect on user satisfaction. However, trust is stated to have a negative and insignificant effect on user satisfaction. Keywoard: Easy of use, Usefulness, Trust, Quality of Information, User Satisfaction
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Subjects: | 600 - TECHNOLOGY > 650 - 659 MANAGEMENT & PUBLIC RELATIONS > 657 - ACCOUNTING > 657.028 - ACCOUNTING INFORMATION SYSTEMS |
| Divisions: | Bachelor of Accountancy |
| Depositing User: | MAULIDA HASANAH |
| Date Deposited: | 10 May 2023 03:32 |
| Last Modified: | 10 May 2023 03:32 |
| URI: | http://eprints.perbanas.ac.id/id/eprint/10589 |
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