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PUTRI, FRANSISCA MERISTA DESSY VIANA (2014) PENGARUH KOMUNIKASI, PENANGANAN MASALAH, KEPERCAYAAN, KEPUASAN, DAN KOMITMEN TERHADAP LOYALITAS NASABAH BANK PRIMA MASTER DI SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.

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