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KUSWIDYARINI, CINDY DWIRATNA (2013) PENGARUH KOMITMEN KUALITAS, KETERLIBATAN PEGAWAI, FOKUS PELANGGAN, MANAJEMEN BERBASIS FAKTA, PENGENDALIAN DAN MONITORING PROSES TERHADAP KINERJA KEUANGAN PERUSAHAAN. Undergraduate thesis, STIE PERBANAS SURABAYA.