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Yaqin, Ainul (2013) Pengaruh Kualitas Pelayanan terhadap Kepuasan dan Loyalitas Nasabah Bank Pengguna E - Banking di Surabaya. Undergraduate thesis, STIE Perbanas.
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Yaqin, Ainul (2013) Pengaruh Kualitas Pelayanan terhadap Kepuasan dan Loyalitas Nasabah Bank Pengguna E - Banking di Surabaya. Undergraduate thesis, STIE Perbanas.