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YHONINDRA, GESIET BRURY (2013) PENGARUH CITRA BANK TERHADAP KEPUASAN NASABAH DAN LOYALITAS NASABAH BANK BTPN DI SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.
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YHONINDRA, GESIET BRURY (2013) PENGARUH CITRA BANK TERHADAP KEPUASAN NASABAH DAN LOYALITAS NASABAH BANK BTPN DI SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.