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SUBIANTORO, BAMBANG (2013) PENGARUH KEPERCAYAAN DAN KEPUASAN NASABAH TERHADAP WORD OF MOUTH (WOM) MELALUI LOYALITAS: PENELITIAN EMPIRIS PADA DEBITUR SMALL MEDIUM BUSSINESS PANIN BANK SURABAYA. Masters thesis, STIE Perbanas Surabaya.