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SAPTARINA, SHELY FAMELLA (2014) PENGARUH CITRA BANK, KEPUASAN NASABAH TERHADAP KOMITMEN NASABAH MELALUI MEDIASI KEPERCAYAAN NASABAH PRODUK TABUNGAN BRITAMA BANK BRI DI SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.