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Ramadani, Citra Putri (2020) The Effect of Marketing Mix 7Ps, Customer Experience, and Customer Relationship Marketing on Customer Loyalty Mediated by Indomaret Customer Satisfaction in Surabaya. In: The 2nd International Conference on Business and Banking Innovations (ICOBBI) 2020, 14 - 15 Agustus 2020, STIE Perbanas Surabaya.
Ramadani, Citra Putri (2020) The Effect of Marketing Mix 7Ps, Customer Experience, and Customer Relationship Marketing on Customer Loyalty Mediated by Indomaret Customer Satisfaction in Surabaya. Masters thesis, STIE Perbanas Surabaya.
Ramadani, Citra Putri (2022) Pengaruh Citra Toko Dan Nilai Yang Dirasakan Terhadap Niat Beli Ulang Yang Dimoderasi Oleh Persepsi Risiko Covid ‘19 Pada Pelanggan Indomaret Di Surabaya. Masters thesis, Universitas Hayam Wuruk Perbanas Surabaya.
Ramadani, Citra Putri (2019) Pengaruh Kualitas Layanan, Harga, Dan Ekuitas Merek Terhadap Loyalitas Pelanggan Yang Dimediasi Oleh Kepuasan Pelanggan Indihome Di Surabaya. Undergraduate thesis, STIE Perbanas Surabaya.