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Novitasari, Andini Anastasia (2022) Analisis Kualitas Layanan Jasa Logistik J&T Di Kota Surabaya. Masters thesis, Universitas Hayam Wuruk Perbanas Surabaya.
Novitasari, Andini Anastasia (2020) Analysis of Logistics Services Quality Using SERVQUAL Method in Surabaya City : Literature Review and Research Suggestion. Masters thesis, STIE Perbanas Surabaya.
Novitasari, Andini Anastasia (2020) Analysis of Logistics Services Quality Using SERVQUAL Method in Surabaya City : Literature Review and Research Suggestion. In: The 2nd International Conference on Business and Banking Innovations (ICOBBI) 2020, 14 - 15 Agustus 2020, STIE Perbanas Surabaya.