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JATI, DANIEL WASKITO (2016) PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN JNE DI SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.
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JATI, DANIEL WASKITO (2016) PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS PELANGGAN JNE DI SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.