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IRNAWATI, DWI (2016) PENGARUH ORGANIZATIONAL CITIZENSHIP BEHAVIOR, KEADILAN ORGANISASIONAL DAN MOTIF EKSTERNAL TERHADAP CUSTOMER CITIZENSHIP BEHAVIOR PADA PELANGGAN GIANT HYPERMARKET SUN CITY SIDOARJO. Undergraduate thesis, STIE Perbanas Surabaya.

IRNAWATI, DWI and SURYANI, TATIK (2018) The effect of perception justice and perceived value to satisfaction and its impact on giant hypermarket customer's response in surabaya and sidoarjo. 5th INTERNATIONAL CONFERENCE ON BUSINESS AND BANKING (ICBB V), 5 . STIE PERABANAS SURABAYA, BALI. ISBN 978-602-96319-9-9