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Firdaus, Aditya Ilham (2023) Analisis Hubungan Antara Layanan Operasional, Kualitas Layanan, Dan Kepuasan Konsumen Terhadap Loyalitas Pelanggan (Studi Pada Konsumen Alfamidi). Undergraduate thesis, Universitas Hayam Wuruk Perbanas Surabaya.