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CENDEKIA, SUKMA AYU (2013) PENGARUH KUALITAS PELAYANAN DAN KEPUASAN TERHADAP LOYALITAS PELANGGAN TELKOMSEL DI SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.
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CENDEKIA, SUKMA AYU (2013) PENGARUH KUALITAS PELAYANAN DAN KEPUASAN TERHADAP LOYALITAS PELANGGAN TELKOMSEL DI SURABAYA. Undergraduate thesis, STIE PERBANAS SURABAYA.